I don't understand them. They don't understand me. What will happen? Tune in and find out.
Showing posts with label Switzerland. Show all posts
Showing posts with label Switzerland. Show all posts
28/11/2012
Visitor from the Far Away Land
My dad, despite being in Switzerland for about 15 times already, decided to pay us a visit. Fair enough, it had been 2 years since we last saw him so it was about time he came here!
We picked him up on Friday night and decided to order in the dinner as he was suffering from 1 hour jet lag (!!) & airline food (=no food). We decided to try Iranian food and it was delicious! I also received my delivery of salt liquorice, dark syrup, Glögi spices, Finnish rye bread and 5kg, yes a five-kilo-bag, of multi grain porridge! Wohohohoo!
After a good (but short) night of sleep we woke up 6am (well, I woke up at 5am), had a feast of a brekkie with croissants, milk bread etc. and were out in the sleepy streets of Lausanne at 8am, ready to tackle the sights.
We had planned to make an excursion to another city after the morning walk but as my dad realised he remembered nothing of Lausanne, we decided to stay put and discover what Lausanne had to offer.
So we walked...oh BOY did we walk! We started at 8am, as I mentioned, and finished at 10pm. With the lunch & dinner breaks we ended up walking about 30km in 10 hours.
What struck my dad most, of course, was the sunlight.
We still have a proper day here even though it's winter. He was soaking up the sun rays like a lizard, refusing to use sunglasses in order to get some "light treatment".
We took him to the main cathedral (The Cathédrale Notre-Dame) and even though it's very bare from the inside, they were just building a miniature village there, probably for the Christmas period.
We were ooohing and aaaaahing for an hour as we were "look here, look there look look"-ing the details of the village.
As Switzerland is all about chocolate and cheese, we took my dad to the cheese market before continuing our walk. We had lunch at a brewery/restaurant Les Brasseurs and he, naturally, tried the le tartare de boeuf à la Provencale. "You want it spicy?", asked the waiter. "Spicy? Yes please!" said dad. And was then breathing fire like a dragon. Ah well! This is not Finland!
After walking around the city, we took him to Ouchy (to the lakeside) before the sun setted. I wanted him to see where the Olympic museum is situated (even though it's being renovated) and say hello to the Paavo Nurmi statue.
As we lost the daylight and were getting hungry, we decided to get back to the city and have our dinner at Café Romand. We always take our visitors there as the atmosphere is wonderful (locals mix nicely with tourists), service is awful (I mean "authentic", old fashioned and slow) and the food is rustic but delicious. My dad and I shared a fondue and he was in heaven!
After dinner we digested the heavy food by a little walk around the city and laughed at the tackiest hotel in town. I mean laughed UNTIL we saw the Bentleys, Rolls-Royces and Ferraris parked in front of it. Rich seem to like it tacky.
We ended the night eating Ladurée macarons and downing a 40+ year old Port wine. Perfect ending for a perfect day.
Next morning we woke up (a little hungover) to a rainy and foggy day. As everything is closed (meaning shops and places) we decided to go to Rochers-de-Naye (2042meters) and say hello to the view and the "REAL" Santa Claus (ahem, cough cough).
It started promising. Looked like the gates of heaven were trying to open as we started our climb uphill in our little scenic train.
We've been up there 4 times before and each time we've managed to get on top of the clouds on the top. This time, however, weather was not on our side. Yes there was snow but.... Visibility was about 5 meters. 10 tops. And the clouds were so high up we never got on top of them. We decided to cut the visit short, eat a quick lunch, say hello to Santa and start to descend back down.
"Hello REAL Santa!"
On our way down we stopped at Caux, paid ourselves silly with an entrance fee and ended up freezing in the shittiest (pardon my fluent French) Christmas villages ever.
I do believe the low point of the visit was the man dressed up as a Sami person. And instead of reindeer, he had some authentic Lapland Donkeys. You know.
"Bonjour" he chirped.
As my dad and I were taken aback a little, my dad reacted as a true Finn abroad. "Bonjour. You know... we're from Finland."
"Ah yes, Faaahnlaaaahnd?" he said with a blank stare. "Welcome to Switzerland!" ...Ah yes...
"Yes, we are. Do you even know what you're wearing? Trying to be from Lapland? One tip, your shoes are all wrong" (he was wearing fluorescent green sneakers). I truly hope he goes home and GOOGLES who he is trying to be. You know... Research a little to get into the character. Anything. The man clearly didn't even know about Lapland. Well, why bother then at all, I ask. If he doesn't know, most visitors won't either so what is the point?
Even though the village was crap, the view down was wonderful.
After an hour freezing our butts off, we went down to Montreux to see their Christmas market and THAT was something alright. No entrance fee, plenty of people and pleeeenty of Christmas spirit.
Even had a chance to say hello to Freddy Mercury.
As the sun set and we finished our Vin Chaud, it was time to return home, have dinner and rest before taking my dad back to the airport in the morning.
Dad was very impressed with everything and I'm sure he will miss all the cheese and wine and most of all, our hospitality. We like to spoil our guests. ;) Can't wait to return the visit soon as we get to invade Finland!
Labels:
Lausanne,
Montreux,
Rochers-de-Naye,
Switzerland,
travel
29/10/2012
Salut! Ça va?
Operation Integration, step one: learning tolerable French.
So it began, finally. My intensive French class.
I was quite apprehensive about it as I was certain I would not enjoy it (read too many complaints about the classes being taught in French only...Which I sort of understood but sort of dreaded...).
But as always, or as the Finns say: "Pessimisti ei pety" (freely translated: a pessimist can't be disappointed) I was anxious for no reason.
I was positively surprised by the fellow classmates as well as the lovely teacher. She's not too proud to throw an English word here and there when everyone is completely clueless about what she's trying to explain.
"Don't panic, I have only begun" she said in English to the teary eyed Japanese lady who was struggling to understand as the rest of us bursted out laughing. Why did we laugh? No, not at her. We were laughing because we were all relieved when we realised we were all just as spaced out as the poor Japanese woman. What an alien language French is!
I'll be taking the classes now every weekday, let's see if I could at least order a cup of coffee in French by the end of it.
Other than learning French, we were hit by very Arctic weather front. I was pointing out to my husband that the Swiss are extremely precise: When the clocks are turned back to winter time, it starts snowing. Bravo!
The true heroes of the weekend were the runners who ran 10K/20K/marathon in the snow. I salute them.
We took the tube uphill to check out how the weather up there was. Indeed, it could only be described as...Wintery.
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| Hungry Hungry hiker. Had to eat before, during and after the walk. |
08/10/2012
Home
As the Autumn was at its best on Saturday, it was time to enjoy what our home town has to offer, by foot of course.
We often walk around on Saturdays, eating delicious fatty foods and enjoy seeing the buzz as the locals have the only day of the week they can do their shopping (don't get me started on that one).
Once you step out, you simply never know what you'll see. Almost each weekend we'll bump into random stuff we weren't expecting. This time it was a temporary street cart racing track in the city.
Well, why not indeed. Why be in a remote area when you can block half of the city center and drive around its tiny streets?
We also took some touristic snapshots (to send home, really). At some point I stole my husband's Ray-Bans. Too bad they're with prescription lenses...Otherwise I'd steal them for SURE!
Twat pose alert....
After eating a stuffed baguette for lunch, we felt we weren't quite fat enough yet so we visited our DOOM (Ladurée) and bought a box of the best macarons on this planet.
Now, I know this is not a fashion blog... But I just thought I'd share the upcoming winter fashion of Switzerland....Just in case you wanted to be "on the nerve" this winter! I know I know, you may thank me later with a postcard.
On a personal note, though....What a shame I'm not into pink... Otherwise I would totally had bought this outfit... Cough cough....
On our way home we walked through a park nearby our home. Autumn has arrived, indeed.
This is a special park. There are some exotic and not so exotic birds being kept there so it is yet another hidden special random place we found last year.
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| Swiss Action Chicken |
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| Polly wants a cracker |
We stepped out of the lovely park and continued walking home. Here's our neighbourhood.
But before we hit back home, there was enough time for one last twat pose! Natural born dork, stayin' alive!
18/09/2012
Bern
An hour or so by train and we were whisked away to the Swiss capital: Bern.
Don't get me wrong. Where we live is ok. But oh my... I was hit by a severe case of Canton Envy when I saw Bern.
We've been pretty isolated where we live (for various of reasons) for a long time so now that we finally have an opportunity to discover Switzerland, the contrast is hitting home. Big time.
I had totally forgotten how nice it feels to understand and to be understood. I studied German in the past but thought it was long lost in the labyrinth of my limited linguistic brain as I never had to use it. Wrong! I do understand it, written especially. Swiss German sounds a little odd to my ear (even though one of my oldest and dearest friend is Swiss and speaks Swiss German so I've been exposed before) but I do get an odd word here or there every now and then. That's about 900% more than my understanding of French. And being isolated in a French speaking city with a very French attitude, being exposed to German made me feel like home. How odd!
....Or maybe it was all the Marimekko and Iittala I saw....?
I fell in love with Bern then second I stepped out the train station. So much so we made not one but two day trips there. First time (Saturday) was a very general one and then a more detailed tour on Monday. And both my husband and I were just sighing away as we fell more and more in love with the place the more we saw it. This was the kind of Switzerland I had in mind (and I was more familiar with) before we moved.
People were less pushy and grumpy, we got really good service everywhere we went, I wasn't the tallest/blondest woman around and I felt like I pretty much fitted in. :) The city was bigger but not too big, it was clean without feeling sterile.... Simply wonderful. I'm not surprised most Nordics end up in the German speaking part and love living in CH (which I never did, before this anyways) as it feels much more like home (only on steroids) than where we are living at the moment.
Right there and then my husband swore that we'd only "suffer" (we're not suffering, really) in our surroundings for a year/two years more and then we try to settle in the German speaking part or go back to the Nordics as we feel more comfortable there. I guess my smile was so wide he had to say it. ;)
....Or maybe it was these random little guys that stole his heart:
When we get a few more days off again, we continue discovering this beautiful little country. Stay tuned!
Don't get me wrong. Where we live is ok. But oh my... I was hit by a severe case of Canton Envy when I saw Bern.
We've been pretty isolated where we live (for various of reasons) for a long time so now that we finally have an opportunity to discover Switzerland, the contrast is hitting home. Big time.
I had totally forgotten how nice it feels to understand and to be understood. I studied German in the past but thought it was long lost in the labyrinth of my limited linguistic brain as I never had to use it. Wrong! I do understand it, written especially. Swiss German sounds a little odd to my ear (even though one of my oldest and dearest friend is Swiss and speaks Swiss German so I've been exposed before) but I do get an odd word here or there every now and then. That's about 900% more than my understanding of French. And being isolated in a French speaking city with a very French attitude, being exposed to German made me feel like home. How odd!
....Or maybe it was all the Marimekko and Iittala I saw....?
I fell in love with Bern then second I stepped out the train station. So much so we made not one but two day trips there. First time (Saturday) was a very general one and then a more detailed tour on Monday. And both my husband and I were just sighing away as we fell more and more in love with the place the more we saw it. This was the kind of Switzerland I had in mind (and I was more familiar with) before we moved.
People were less pushy and grumpy, we got really good service everywhere we went, I wasn't the tallest/blondest woman around and I felt like I pretty much fitted in. :) The city was bigger but not too big, it was clean without feeling sterile.... Simply wonderful. I'm not surprised most Nordics end up in the German speaking part and love living in CH (which I never did, before this anyways) as it feels much more like home (only on steroids) than where we are living at the moment.
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| "Oh what the hell... Close enough, I say!" |
....Or maybe it was these random little guys that stole his heart:
When we get a few more days off again, we continue discovering this beautiful little country. Stay tuned!
11/09/2012
Location, location, location....
There is one novelty thing I never seem to get used to while living here in the continental Europe:
all the other countries are so damn near.
I've always lived in quite excluded/logistically challenged countries and it always took some effort (read: blood, sweat and tears) to travel from/back to.
When I was a kid back in the days when travelling was still considered as quite a luxury (80s and early 90s), my parents would pack us 3 kids & camping gear and we'd either take the ferry to Germany or we'd drive through Sweden to reach the continental Europe.
While all the others retrieved to their cottages for the holidays, we'd spend our summers on the road. Driving all over the (Western) Europe by car, sleeping at the camping sites. Germany, Austria, Switzerland, Italy, the Netherlands, Belgium, France, UK....You name it. I literally grew up in the backseat of our family car watching the blurry, ever changing landscape through the window. We were like travellers, restless, always needing to be on the move. It was the time before navigators, Tom-Toms and such. It was just us, the car and the Michelin map of Europe. We only knew the day we'd have to go back home but everything before that was organic. We went where the wind blew us (as long as there was a camping site nearby).
When we started growing up, my parents ditched the tents and we began staying at Guest Houses, B&Bs and hostels. As we grew even more (both horizontally and vertically) the next logical step was staying at hotels. When we reached that point, though, it was simply cheaper to start flying to places. Road trips became a thing of the past. We discovered the convenience of air travelling. And solo travelling (which I began at the tender age of 15).
Flying was never that cheap and it always still took some time to reach the destination, however. It was still "somewhere there" far far away. Continental Europe back then was what China is today.
And things never really changed when I left Finland. When I lived in UK, it was a damn island. And Australia was far from...Well... Absolutely everything.
Where am I going with this? What does this all have to do with Switzerland?
Now knowing my history a little, try to imagine my feelings when my husband tells me that he's off to France for training. The training takes 3 days in total.
My heart automatically sank, of course. France... The country of baguette, red wine and garlic. Au revoir mon amour, send me a postcard...
It's only when my husband continues "so, it's closer to home than the office I go every day so I'll be home for dinner earlier than usual" I realise....
Effin' hell....
Everything is so.....damn.....CLOSE.
all the other countries are so damn near.
I've always lived in quite excluded/logistically challenged countries and it always took some effort (read: blood, sweat and tears) to travel from/back to.
When I was a kid back in the days when travelling was still considered as quite a luxury (80s and early 90s), my parents would pack us 3 kids & camping gear and we'd either take the ferry to Germany or we'd drive through Sweden to reach the continental Europe.
While all the others retrieved to their cottages for the holidays, we'd spend our summers on the road. Driving all over the (Western) Europe by car, sleeping at the camping sites. Germany, Austria, Switzerland, Italy, the Netherlands, Belgium, France, UK....You name it. I literally grew up in the backseat of our family car watching the blurry, ever changing landscape through the window. We were like travellers, restless, always needing to be on the move. It was the time before navigators, Tom-Toms and such. It was just us, the car and the Michelin map of Europe. We only knew the day we'd have to go back home but everything before that was organic. We went where the wind blew us (as long as there was a camping site nearby).
When we started growing up, my parents ditched the tents and we began staying at Guest Houses, B&Bs and hostels. As we grew even more (both horizontally and vertically) the next logical step was staying at hotels. When we reached that point, though, it was simply cheaper to start flying to places. Road trips became a thing of the past. We discovered the convenience of air travelling. And solo travelling (which I began at the tender age of 15).
Flying was never that cheap and it always still took some time to reach the destination, however. It was still "somewhere there" far far away. Continental Europe back then was what China is today.
And things never really changed when I left Finland. When I lived in UK, it was a damn island. And Australia was far from...Well... Absolutely everything.
Where am I going with this? What does this all have to do with Switzerland?
Now knowing my history a little, try to imagine my feelings when my husband tells me that he's off to France for training. The training takes 3 days in total.
My heart automatically sank, of course. France... The country of baguette, red wine and garlic. Au revoir mon amour, send me a postcard...
It's only when my husband continues "so, it's closer to home than the office I go every day so I'll be home for dinner earlier than usual" I realise....
Effin' hell....
Everything is so.....damn.....CLOSE.
10/09/2012
Day Trippin'
After finishing the morning sport session, my husband and I decided to venture to Vevey. Weather was good, Vevey is near and there would be retro cars on a display for free. Hey-ho, let's go!
It's the first time I actually went to Vevey instead of only passing through. What makes my dirty confession even more shameful is the fact that my childhood idol Charlie Chaplin used to live there for decades and yet, I had never visited the place. So close, yet so far away....10 minutes by train can sometimes be a lifetime away.
It was a hot and humid day, there were many storm fronts circling us but like most of the times, we never got the actual storm/thunder/rain, just the sticky promise of it. Grrrrr....
Unlike at the Geneva Car show, this time I heard no Finnish spoken. Usually those two go together. Oh well!
My husband loves the "vrooom vrooms", like most of red blooded men (I've noticed), and he was like a little kid in a candy shop seeing cars like Morgan while there were some quirky ones for me, as well.
Anyways, after we got enough of the retro car display (well, after I got enough of the display) it was time to take a little walk around Vevey, eat some ice cream and enjoy the hot weather.
And there we have it. Yet another pearl discovered from our neighbourhood and another super Sunday spent.
It's the first time I actually went to Vevey instead of only passing through. What makes my dirty confession even more shameful is the fact that my childhood idol Charlie Chaplin used to live there for decades and yet, I had never visited the place. So close, yet so far away....10 minutes by train can sometimes be a lifetime away.
It was a hot and humid day, there were many storm fronts circling us but like most of the times, we never got the actual storm/thunder/rain, just the sticky promise of it. Grrrrr....
Unlike at the Geneva Car show, this time I heard no Finnish spoken. Usually those two go together. Oh well!
My husband loves the "vrooom vrooms", like most of red blooded men (I've noticed), and he was like a little kid in a candy shop seeing cars like Morgan while there were some quirky ones for me, as well.
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| Morgan |
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| BMW |
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| Messerschmitt KR200 |
Can you tell I don't drive....? What tipped you off? Messerschmitt KR200? Are you CRAZY? Who WOULDN'T want one???
Anyways, after we got enough of the retro car display (well, after I got enough of the display) it was time to take a little walk around Vevey, eat some ice cream and enjoy the hot weather.
What a beautiful place it turned out to be! Definitely have to come back very soon.
And there we have it. Yet another pearl discovered from our neighbourhood and another super Sunday spent.
03/09/2012
One size doesn't always fit all.
Whereas my husband stood out in my home country, here I am the one who is "exotic".
Not because of my fair hair/skin or anything but mainly because of my height and shape. Here I could be considered as a (hopefully handsome) tall man. When my husband first saw me back in the day, his first thought was "Wow, two meter tall babies, here we go!". That's a true story, by the way. Who said romance was dead, sigh. Luckily, I didn't learn about this until after many years of being together.
Not only am I hovering in my own stratosphere but I'm also not the classical "junk in the trunk" pear shape, I'm rather an "egg on sticks" or "giraffe on roller skates" apple shape. My (unfortunate?) height doesn't come from my back but from my limbs.
And being this tall means also that my shoes are considered as canoes. Some locals could use them to paddle across the lake to France.
I usually haven't paid attention to my height or shape but here I feel it each time I'm trying to find clothes and/or shoes. If the trousers are long enough, they're for someone with more....uhm..."girth" than me. All fashionable skirts and dresses become mini skirts and cocktail dresses when I put them on. Shoes? Oh please. I might find a pair but rarely are they the pretty ones.
I'm not suffering alone as my husband's tall as well but there is far more choice for a tall man than there is for a tall woman. And I refuse to buy from any special shop as I don't consider myself to be a damn giant! I would be a shortie in The Netherlands, for example.
I think I have to visit home with an empty luggage and go on a shopping spree there before I freeze my boney ass here.
The giant has spoken.
Not because of my fair hair/skin or anything but mainly because of my height and shape. Here I could be considered as a (hopefully handsome) tall man. When my husband first saw me back in the day, his first thought was "Wow, two meter tall babies, here we go!". That's a true story, by the way. Who said romance was dead, sigh. Luckily, I didn't learn about this until after many years of being together.
Not only am I hovering in my own stratosphere but I'm also not the classical "junk in the trunk" pear shape, I'm rather an "egg on sticks" or "giraffe on roller skates" apple shape. My (unfortunate?) height doesn't come from my back but from my limbs.
And being this tall means also that my shoes are considered as canoes. Some locals could use them to paddle across the lake to France.
I usually haven't paid attention to my height or shape but here I feel it each time I'm trying to find clothes and/or shoes. If the trousers are long enough, they're for someone with more....uhm..."girth" than me. All fashionable skirts and dresses become mini skirts and cocktail dresses when I put them on. Shoes? Oh please. I might find a pair but rarely are they the pretty ones.
I'm not suffering alone as my husband's tall as well but there is far more choice for a tall man than there is for a tall woman. And I refuse to buy from any special shop as I don't consider myself to be a damn giant! I would be a shortie in The Netherlands, for example.
I think I have to visit home with an empty luggage and go on a shopping spree there before I freeze my boney ass here.
The giant has spoken.
28/08/2012
I have been "Switzerlanded"
Like every fortnight, I ordered our groceries online. We've done this for over a year as we noticed it cuts our costs significantly. It's not 100% perfect but what is.
Ah. We have a problem, Houston. Ordered items seem to have disappeared. Vanished. Like they never existed, let alone ordered. Poooooof. Magic.
Yesterday it happened again. I usually do not care so much because I can always pop to the supermarket and purchase the missing item (as it has "vanished" from the order, it hasn't been included in the bill). But this time, the item was nearly 40L of water and my only reason for ordering it was not having to carry that load myself. But the water never came. I saw online I had ordered it but it had disappeared from the confirmation. No notification of items being out of stock, no nothing. Interesting.
As an old customer service specialist (back in the day, long long ago, before electricity), I thought I'd inform them that they might have some online glitch which makes some items disappear from the order. I composed a rather dry, neutral e-mail to the customer service, explaining what had happened and asked if they had any idea why this order went how it went.
Promptly, I received a reply which pretty much said: "Ordered item was out of stock, you must have missed the information about it on your computer screen. What you order is not relevant, only confirmation counts. Thank you for your understanding, blah blah blah".
I see. I am dumb. A bimbo. I don't know how to order stuff. Hell, I can't even walk and chew chewing gum at the same time. I was in the wrong. Sorry. You're correct. Silly for me to question your holy system.
As a thumb rule... You never accuse a paying customer being in the fault/too dumb/being ignorant. You say "oh, I'll put this to our IT team to look into", "it was the scary monster under our bed that did it", "it was the Martians". Anything but the customer. Do. Not. Blame. The. Customer. Because when you turn it to be the customer's fault, you can be sure that you'll now get Mrs. Marvelous pretty angry.
So I e-mailed again. This time not so neutrally.
Yes I have been ordering around 27 times a year so I know how things work. In the same order another item was out of stock, it notified about it and we replaced the item with another one. Also, if the item has been out of stock but the order went through without notification of it, we've received a text message before delivery that the item will not be delivered. All this is ok.
But what is not acceptable is items vanishing into thin air without notifying the customer. As we placed the order and the system didn't alert that the water was out of stock (come on, it's a friggin' pop up with big red letters, only missing a klaxon sound) we couldn't replace it with another brand. If Mrs. Marvelous doesn't get a notification, she thinks everything's fine and dandy like cotton candy at Disney Land and is expecting the item to be delivered. Which didn't happen. Which is why I contacted the customer service in the first place.
And their reply was....
....It was.....
Yohhooooo....?
....Anyone there....ere....re....? *echo echo echo*
Indeed. I forgot customer service here works differently.
I have been Switzerlanded.
- Sometimes items are missing. No problem, those can be easily compensated. Insert smiley face here.
- Sometimes items are broken. No problem, those can be easily compensated. Insert smiley face here.
- Sometimes an item is not in stock. No problem, you either choose to replace the item with something else or the item's price is reduced from the bill. Insert smiley face here.
- Sometimes you place an order, get the delivery and notice some items have not been delivered. You check the list you submitted into the online ordering system but then they simply vanish from the order confirmation/delivery. Insert a pout here.
Ah. We have a problem, Houston. Ordered items seem to have disappeared. Vanished. Like they never existed, let alone ordered. Poooooof. Magic.
Yesterday it happened again. I usually do not care so much because I can always pop to the supermarket and purchase the missing item (as it has "vanished" from the order, it hasn't been included in the bill). But this time, the item was nearly 40L of water and my only reason for ordering it was not having to carry that load myself. But the water never came. I saw online I had ordered it but it had disappeared from the confirmation. No notification of items being out of stock, no nothing. Interesting.
As an old customer service specialist (back in the day, long long ago, before electricity), I thought I'd inform them that they might have some online glitch which makes some items disappear from the order. I composed a rather dry, neutral e-mail to the customer service, explaining what had happened and asked if they had any idea why this order went how it went.
Promptly, I received a reply which pretty much said: "Ordered item was out of stock, you must have missed the information about it on your computer screen. What you order is not relevant, only confirmation counts. Thank you for your understanding, blah blah blah".
I see. I am dumb. A bimbo. I don't know how to order stuff. Hell, I can't even walk and chew chewing gum at the same time. I was in the wrong. Sorry. You're correct. Silly for me to question your holy system.
As a thumb rule... You never accuse a paying customer being in the fault/too dumb/being ignorant. You say "oh, I'll put this to our IT team to look into", "it was the scary monster under our bed that did it", "it was the Martians". Anything but the customer. Do. Not. Blame. The. Customer. Because when you turn it to be the customer's fault, you can be sure that you'll now get Mrs. Marvelous pretty angry.
So I e-mailed again. This time not so neutrally.
Yes I have been ordering around 27 times a year so I know how things work. In the same order another item was out of stock, it notified about it and we replaced the item with another one. Also, if the item has been out of stock but the order went through without notification of it, we've received a text message before delivery that the item will not be delivered. All this is ok.
But what is not acceptable is items vanishing into thin air without notifying the customer. As we placed the order and the system didn't alert that the water was out of stock (come on, it's a friggin' pop up with big red letters, only missing a klaxon sound) we couldn't replace it with another brand. If Mrs. Marvelous doesn't get a notification, she thinks everything's fine and dandy like cotton candy at Disney Land and is expecting the item to be delivered. Which didn't happen. Which is why I contacted the customer service in the first place.
And their reply was....
....It was.....
Yohhooooo....?
....Anyone there....ere....re....? *echo echo echo*
Indeed. I forgot customer service here works differently.
I have been Switzerlanded.
26/08/2012
Switzerland, the land of cows, cheese, chocolate, watches and other wonders.
Here I am, the wonderful Mrs Marvelous, Trailing Spouse extraordinaire. Uprooted from the North of Europe, planted now in the soil of Switzerland.
Before we moved here two years ago, I imagined mountains, snow, tranquility, trains that never run late and Winter with a capital W. Right? Oh boy, how wrong was I!
This will be a blog about my daily
No one told me that the summers here are hot, that our town has its own micro climate that seems to keep cold air and clouds away and that bugs come super sized comparing to where I come from.
I'm terrified of bugs and last week Nature attacked me in my own home in a big way. As Murphy's law is what it is, my bug catching Ninja (aka the husband) was abroad. Of course.
I was on my way to the kitchen when I saw an eerie shadow in the hallway on top of our wardrobe. I looked up and met a pair of eyes. Hungry, hungry eyes (no, not really, this is just my imagination). A gigantic cricket. Never seen anything that big before (in Europe, that is. Used to live in Australia so can't compare the bug sizes). How did it get up there, I wondered as I ran to the living room, slamming the glass door shut behind me. There is no option of gently catching a bug when it's just me and me alone. No way. Keep your cup/cardboard methods, thankyouverymuch.
It was survival of the fittest and the cricket was winning!
I took a bug spray (opened for over a year already and it claims to be valid only for 2 months after opening) and from a great distance, I sprayed at it.
Psssssfffff. Psssssssf psssssfff PSSSSSSSSSSSSFFFFF! *insert here an image of Rambo shooting*
That sure pissed it right off as it took off and flew (so that's how it got up there, dammit) right at me.
Screaming, I ran back to the living room and slammed the glass door shut once again as the cricket decided to park itself to the other side of the glass. I looked at it, it looked at me. Laughing, mocking my pitiful attempt to kill it. It eats girls like me for breakfast without chewing. I'm sure of it. It now had me cornered, there was no way out for me.
The bug spray sure as hell wasn't killing it but it got it a bit tipsy. So tipsy it forgot to eat me and instead flew into our guest room. As it did so, I made my move and closed the door of that room. I would've locked the door but the key was on the wrong side. Luckily, it didn't know how to turn the handle to open the door.....
So there it was, still chirping its blood thirsty songs, waiting for my
....And then it was Go Time for Jiminy Cricket....
No zooming needed.
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